You have handed back the keys, but the deposit still has not arrived. Put the handover date, deposit amount, and the landlord's replies in one record before deciding what to do next.
Evidence to keep
Before you start
Whether the full deposit is due depends on the tenancy, unpaid rent, damage, and the handover. Move-in inventories help distinguish existing wear from new damage. Regulated subdivided-unit tenancies have additional statutory protections; identify the type of tenancy first.
What to do, step by step
- Check the handover and deposit clauses and list the obligations you have completed.
- Ask in writing for a specific refund or evidence for each deduction, with a reasonable reply date.
- Arrange photos, payments, and messages chronologically. Record any agreed settlement and payment date.
- If unresolved, consult RVD tenancy information and check whether your money claim falls within the Small Claims Tribunal's jurisdiction.
Costs, timing, and things to check
Do not substitute the deposit for the final rent unless the agreement or a written arrangement allows it; that can introduce a separate arrears dispute.
Weigh the claim, evidence, filing fees, and time. A favourable judgment does not guarantee immediate payment; enforcement may require further steps.
A practical example
If the explanation is simply 'expensive cleaning', request the work, amount, and supporting bill. You can accept a reasonable part while recording your objection to the remainder.
Make the refund amount and evidence clear before choosing a claim route.
Official information and enquiries
These are the reference and service entry points for this guide. Check current fees, eligibility, and schedules with the authority. The preparation date is not each source's official update date.
Landlord and Tenant (Consolidation) Ordinance (Cap. 7); tenancy terms and regulated subdivided-unit rules
This is general information; an individual dispute depends on the facts, documents, and current law.