How to check bank waiting status
Bank queue data
Official services at every bank
Covers all 20 banks in the HKMA public branch directory. Use official channels for queues and tickets; appointments and branch information do not show current waiting times.
Queues and e-tickets
HSBC
Public queue feedChoose a branch and service on HSBC’s official eTicketing page to view its queue. Available services and queue information depend on what the bank currently displays.
View HSBC eTicketing (opens in a new tab)View branch locations and hoursBank of China (Hong Kong)
Bank appLog in to BOCHK Mobile Banking to get a remote ticket for counter services at selected branches.
View the mobile ticketing guide (opens in a new tab)View branch locations and hoursHang Seng Bank
Bank appChoose a branch and counter service in the Hang Seng Mobile App to check the queue and get a ticket. No e-Banking login is needed.
View the mobile ticketing guide (opens in a new tab)View branch locations and hoursStandard Chartered
Web e-ticketingSelect a branch on the official website to check queues and get a ticket. Online ticketing ends one hour before the branch closes.
Open online e-ticketing (opens in a new tab)View branch locations and hoursThe Bank of East Asia
Bank appOpen Find us, then e-Ticketing in BEA Mobile to check queues at designated branches and SupremeGold Centres.
View the e-Ticketing guide (opens in a new tab)View branch locations and hoursBank of Communications (Hong Kong)
Web e-ticketingOpen the official eTicket for Branch Services entry linked from the bank’s branch network. Check the bank’s page for available services and browser requirements.
Open official eTicket entry (opens in a new tab)View branch locations and hours
Branch and appointment services (14 banks)
DBS Bank
Branch informationCheck the bank’s official branch locations, service hours and visit arrangements. A branch directory provides visit information, rather than current waiting minutes.
View official branch information (opens in a new tab)View branch locations and hoursICBC (Asia)
Branch informationCheck the bank’s official branch locations, service hours and visit arrangements. A branch directory provides visit information, rather than current waiting minutes.
View official branch information (opens in a new tab)View branch locations and hoursChina Construction Bank (Asia)
Branch informationCheck the bank’s official branch locations, service hours and visit arrangements. A branch directory provides visit information, rather than current waiting minutes.
View official branch information (opens in a new tab)View branch locations and hoursCitibank
Branch informationCheck the bank’s official branch locations, service hours and visit arrangements. A branch directory provides visit information, rather than current waiting minutes.
View official branch information (opens in a new tab)View branch locations and hoursCMB Wing Lung Bank
Branch informationCheck the bank’s official branch locations, service hours and visit arrangements. A branch directory provides visit information, rather than current waiting minutes.
View official branch information (opens in a new tab)View branch locations and hoursChina CITIC Bank International
Branch informationCheck the bank’s official branch locations, service hours and visit arrangements. A branch directory provides visit information, rather than current waiting minutes.
View official branch information (opens in a new tab)View branch locations and hoursChiyu Banking Corporation
Branch informationCheck the bank’s official branch locations, service hours and visit arrangements. A branch directory provides visit information, rather than current waiting minutes.
View official branch information (opens in a new tab)View branch locations and hoursChong Hing Bank
Branch informationCheck the bank’s official branch locations, service hours and visit arrangements. A branch directory provides visit information, rather than current waiting minutes.
View official branch information (opens in a new tab)View branch locations and hoursDah Sing Bank
Branch informationCheck the bank’s official branch locations, service hours and visit arrangements. A branch directory provides visit information, rather than current waiting minutes.
View official branch information (opens in a new tab)View branch locations and hoursFubon Bank
Branch informationCheck the bank’s official branch locations, service hours and visit arrangements. A branch directory provides visit information, rather than current waiting minutes.
View official branch information (opens in a new tab)View branch locations and hoursNanyang Commercial Bank
Branch informationCheck the bank’s official branch locations, service hours and visit arrangements. A branch directory provides visit information, rather than current waiting minutes.
View official branch information (opens in a new tab)View branch locations and hoursOCBC Bank (Hong Kong)
Branch informationCheck the bank’s official branch locations, service hours and visit arrangements. A branch directory provides visit information, rather than current waiting minutes.
View official branch information (opens in a new tab)View branch locations and hoursPublic Bank (Hong Kong)
Branch informationCheck the bank’s official branch locations, service hours and visit arrangements. A branch directory provides visit information, rather than current waiting minutes.
View official branch information (opens in a new tab)View branch locations and hoursShanghai Commercial Bank
AppointmentsCheck the bank’s official branch appointment arrangements, which apply to personal customers only. An appointment service does not show current waiting minutes.
View official branch appointments (opens in a new tab)View branch locations and hours