Handle iAM Smart before an urgent form deadline when changing phones. A working old device and a lost device require different steps, and a general phone-data migration does not establish that the account transferred successfully. Find your situation in the official FAQ, complete the stated process, and verify access on the new device. Test a routine login while you still have time to obtain help.
What to have ready
Before you start
The official FAQ covers transfer, suspension after loss, and rebinding, with the old installation handled under the relevant process. Establish whether you still control the phone, the app version, and verified contact methods. For a forgotten password or system error, follow the corresponding support route instead of repeatedly guessing until access is affected. Keep account recovery distinct from changing a department's own application details.
What to do, step by step
- If the old device works, read the official transfer process and test the new installation before clearing the old phone. Preserve access while the migration is unresolved.
- If the old phone is lost or outside your control, use the official suspension or account-handling route first, then check the rebinding procedure for the replacement.
- Record the non-sensitive error message for card reading, password, or system problems, update the official app as directed, and contact support when necessary.
- After access works, test the required official service and check the existing application status. A recovered login is not a reason to submit the same application again.
Costs, timing, and things to check
Do not give a stranger login passwords or message codes in the name of support. Verify any claimed remote unlocking assistance through iAM Smart's own contact route.
Authentication and individual service eligibility are separate. A helper can explain instructions but should not impersonate the user; check the service's actual representative arrangements where needed.
A practical example
Before replacing a phone, list iAM Smart, banking, and frequent government services. Complete available transfers using the old device, then test each service on the new one. If the first item fails, retain the old phone and application references while seeking official support. This prevents the convenience of selling the old device from removing the easiest recovery option.
Choose transfer or rebinding for your situation and test the new device before giving up the old one.
Official information and enquiries
These are the reference and service entry points for this guide. Check current fees, eligibility, and schedules with the authority. The preparation date is not each source's official update date.