If someone disappears after payment or asks for another fee before releasing your money, stop. Contact the payment institution and police promptly rather than continuing negotiations.
Evidence to keep
Before you start
Recovery is not guaranteed, and banks cannot stop every transfer. Online police reporting covers specified categories; contact police directly for urgent or complex cases, and use 999 for immediate danger. Secure your accounts and devices if they were compromised.
What to do, step by step
- Contact the bank or payment provider through an official channel and ask about stopping the payment, account protection, or a dispute.
- Report to police and retain the reference. Do not delay initial contact while trying to perfect your evidence bundle.
- Change affected passwords, revoke other sessions, and notify relevant document issuers or services of exposed data.
- Supply further evidence as requested and log follow-ups. Reject unsolicited paid recovery offers.
Costs, timing, and things to check
Do not delete messages or reset devices before preserving evidence. Handle the device according to trusted professional guidance.
Accurate recipient details are more useful than publicly accusing someone whose identity may have been impersonated.
Stop paying, contact your bank, report the matter, and preserve evidence.
Official information and enquiries
These are the reference and service entry points for this guide. Check current fees, eligibility, and schedules with the authority. The preparation date is not each source's official update date.
This is general information; an individual dispute depends on the facts, documents, and current law.