Identify the official tool and prepare for assistance, without treating installation as a guarantee against fraud. Stop a suspicious payment or impersonation call and verify independently.
What to have ready
Before you start
The official store listing identifies the publisher as the MPS Criminal Investigation Department and describes warning, prevention, reporting and case-assistance features. Police guidance stresses official app markets and checking login and updates. Device systems, store regions and identity documents can affect use. The reviewed official materials do not establish that every Hong Kong or foreign document completes every real-name feature, so visitors should verify supported identity routes rather than being promised universal registration or protection from every scam.
What to do, step by step
- Follow a government or Police reference to the official store and check publisher and name. Do not install an APK, remote-assistance tool or imitation anti-fraud package sent by a stranger. Stop when an unsolicited caller claiming support asks for screen sharing or directs installation outside the verified channel.
- Read privacy information and requested permissions and register only through a route supported for your own document. If a feature requires a permission or rejects the document, ask official support. Do not use another person's identity or hand the phone to an intermediary to bypass registration checks.
- Check login, updates and the warning features you selected, and review impersonation, investment and fake-support examples. Absence of an alert is not confirmation that a recipient is safe. Independently verify the transaction and person before paying, especially when secrecy, urgency or a supposed investigation is used as pressure.
- If fraud is discovered, contact the bank or payment provider and 110 promptly. Preserve times, transfers, conversations, URLs and original records and provide follow-up evidence as Police request. An in-app report does not replace urgent contact or establish that funds have been frozen or a criminal report completed.
Costs, timing, and things to check
96110 is used for anti-fraud warning, prevention and related services, and is distinct from urgent 110 reporting. Verify the caller's identity independently. A claimed anti-fraud role or displayed number is not a reason to reveal codes or passwords, transfer funds or comply with an unknown payment instruction.
Cross-border transfers can involve banks and authorities in more than one jurisdiction. Report through the relevant account provider and place of the incident, keeping each reference. Acceptance by one organisation does not establish that another bank or Police authority has automatically received the evidence or taken action.
A practical example
A visitor in Guangzhou receiving a fake Police call refuses the supplied anti-fraud app and hangs up to verify independently. If money was already sent, they contact the bank and 110 with transfer and conversation records rather than waiting solely for an app response.
Verify the tool and your eligibility, continue checking payments and use formal urgent help when a loss occurs.
Official information and enquiries
These are the reference and service entry points for this guide. Check current fees, eligibility, and schedules with the authority. The preparation date is not each source's official update date.