Mainland parcels placed in a locker: consent, storage fees and redelivery

Before you start

The parcel-locker rules require the delivery company to obtain recipient consent, with an exception where the sender specified the locker as the delivery address. Without consent, delivery follows the contractual name and address; not every locker delivery is therefore unlawful. Storage is not charged during the required retention period, while the actual period and overtime tariff need checking against the displayed terms. These rules concern postal parcel lockers, not every shop collection point.

What to do, step by step

1. Save the selected delivery option, waybill and collection notice and establish whether a locker or collection point was chosen. Preserve the actual consent record so the enquiry begins with the correct contractual arrangement.
2. If you did not agree, contact the genuine carrier with the original address and request delivery under the contract. Ask what consent record it relied on, keeping its response instead of arguing only with an individual courier.
3. Photograph the displayed storage period and fees. If access is impossible or money has been charged, state the reason, period and requested remedy. Do not force the locker or damage equipment while a dispute is pending.
4. Retain the carrier outcome and, if unsatisfactory or unhandled beyond seven days, check postal escalation eligibility. Separately preserve packaging and inspection evidence if the goods are damaged or incomplete.

Costs, timing, and things to check

The carrier and locker operator may be different businesses, so distinguish the delivery decision from storage billing. If a fee refund is agreed, record the amount and destination and verify the actual credit.

Overtime charges are not uniform across lockers. Do not apply another province's complaint telephone to Guangdong; use the national platform and the relevant locality's verified route for the particular service.

A practical example

A Foshan recipient chose home delivery but receives a locker code without having agreed to it. The order and notice are saved and the carrier is asked for the consent basis and redelivery. If a relative later collects and pays a storage charge, the tariff and payment record are kept separately for the operator's billing enquiry. This makes both requests precise without assuming the same company made every decision.