Check where you last used your identity card, then look up replacement arrangements. If bank cards or your phone were also lost, protect those accounts at the same time.
What to have ready
Before you start
Loss, damage, changes of particulars, and age-related replacement have different requirements. Immigration Department arrangements determine office attendance and eligibility for self-service or urgent handling. A replacement receipt is not interchangeable with the physical card for every purpose.
What to do, step by step
- Check the replacement category, reporting deadline, and current document list on the Immigration Department website.
- Book an appropriate office. Ask through an official channel about genuine urgency rather than relying on unofficial appointment sellers.
- Attend with the required evidence and forms, verify particulars, pay if applicable, and keep the receipt.
- Collect as instructed. If the old card turns up, ask Immigration how to handle it rather than alternating between cards.
Costs, timing, and things to check
Report suspected identity misuse to police or affected institutions separately; replacement alone does not secure every account.
Check whether your appointment is for application or collection; the two visits have different requirements.
Identify the correct replacement route and bring the required identity evidence.
Official information and enquiries
These are the reference and service entry points for this guide. Check current fees, eligibility, and schedules with the authority. The preparation date is not each source's official update date.