If fees are worrying you, ask about formal support early. Household financial records and treatment details may be needed.
What to have ready
Before you start
HA operates fee-waiver arrangements, with established eligibility for some people and assessment for others. Under the 2026 fee framework, caps, waivers, and other assistance have distinct rules; none should be assumed to make all treatment free.
What to do, step by step
- Check your fee category and which charges may be waived.
- Contact the medical social worker or relevant unit and explain your circumstances.
- Provide accurate household financial evidence and attend or supply further documents as requested.
- Check validity, coverage, review options, and renewal requirements after the decision.
Costs, timing, and things to check
Ask the hospital how bills are handled while an application is pending; do not assume payments are suspended.
Financial assistance does not determine clinical need or urgency; that remains a clinical assessment.
Ask early and prepare financial evidence for the applicable support.
Official information and enquiries
These are the reference and service entry points for this guide. Check current fees, eligibility, and schedules with the authority. The preparation date is not each source's official update date.