First identify the service you need. The former General Outpatient Clinics are now called Family Medicine Clinics; follow current HA arrangements even if you still see the old name.
What to have ready
Before you start
Family Medicine Clinics, specialist clinics, and emergency departments have different access and fees. HA Go and telephone channels have registration requirements, and availability varies. HomeHK links to the service; it does not reserve appointments.
What to do, step by step
- Check current HA booking guidance and registration requirements.
- Choose an available clinic and slot through an official channel and verify confirmation.
- Prepare your current medicines and questions and bring the required documents.
- Cancel as instructed if unable to attend, and check medication, follow-up, or referral arrangements afterwards.
Costs, timing, and things to check
Check the 2026 fee arrangements separately for eligible persons, non-eligible persons, and waivers.
Do not delay urgent help while waiting for a routine appointment. Use emergency services for immediate danger.
Choose the appropriate service and check documents and fees after booking.
Official information and enquiries
These are the reference and service entry points for this guide. Check current fees, eligibility, and schedules with the authority. The preparation date is not each source's official update date.